Answers in seconds, on every channel, around the clock
AI chat and voice assistants grounded in your knowledge base, connected to your CRM, and designed to hand off to a human the moment it matters.
Customers expect instant, accurate answers — at 2 a.m., on WhatsApp, in their own language. Scripted bots frustrate them; generic AI bots make things up. We build conversational assistants that know your business because they're grounded in your content and connected to your systems.
Every assistant we ship can look up orders, book appointments, qualify leads, and escalate to your team with the full conversation attached. You get fewer repetitive tickets, faster responses, and a searchable record of what customers actually ask.
What's included
Everything Chatbots & Voice AI covers — from idea to a system running in production.
Website & in-app chat
Embedded assistants that answer questions, guide users, and capture leads on your site or app.
WhatsApp & social messaging
The same assistant on WhatsApp, Messenger, and Instagram, sharing one knowledge base.
Voice agents
Phone assistants for inbound calls, appointment booking, and outbound follow-ups.
CRM & helpdesk integration
Connected to HubSpot, Salesforce, Zendesk, and your own APIs to act, not just answer.
Human handoff
Smooth escalation to your team with the transcript and context, so customers never repeat themselves.
Multilingual support
Assistants that understand and respond in your customers' languages, including Urdu and Arabic.
Where it pays off
Common places teams put Chatbots & Voice AI to work.
Tier-1 support automation
Resolve FAQs, order-status checks, and account questions instantly, around the clock.
Lead qualification bots
Ask the right questions, score the lead, and book a call with the right rep.
Appointment & reservation assistants
Let customers book, reschedule, and cancel without a phone call.
HR & IT helpdesk bots
Answer policy and how-to questions for employees from your internal documentation.
Build it or rent it?
Off-the-shelf tools are sometimes the right call — and we'll say so. Here's how a custom build compares.
What could it save you?
Plug in your own numbers for the workflow you have in mind — we'll validate the estimate with you in scoping.
- Hours freed per year
- 720
- Annual savings
- $18,000
- Payback period
- 7 mo
- 3-year net return
- $44,000
Estimate only: people × hours × 48 working weeks × share automated × hourly cost. Excludes model and hosting costs, which we size for your volume during scoping.
Validate this for Chatbots & Voice AIHow an engagement runs
A typical timeline — scoped to your workflow in the first conversation.
- 1Week 1
Map conversations
Review real tickets and chats to define intents, answers, and escalation rules.
- 2Week 2–3
Build & ground
Connect the knowledge base and systems; test against real past conversations.
- 3Week 3–5
Launch on channels
Go live on web, WhatsApp, or phone with human handoff enabled.
- 4Ongoing
Review & tune
Weekly reviews of unresolved conversations to close knowledge gaps.
How we de-risk it
AI projects fail for predictable reasons. We design those failure modes out from the start.
Knows when to hand off
Clear escalation rules so sensitive or complex conversations reach a person quickly.
Tested on real history
We replay your past conversations before launch to measure accuracy.
Every conversation logged
Full transcripts and analytics show what customers ask and where the bot needs work.
Built by AwaitSol
Real Chatbots & Voice AI work from our portfolio.
Exactflow
Four AI chatbots automating HR, customer service, sales, and support conversations with dynamic, context-aware responses in real time.
Stammer.ai
A white-label platform for AI services — custom AI agents with configurable personality, tone, and goals that generate leads and schedule appointments in under 60 seconds.
InvoiceBot
A conversational chatbot that collects order details and generates polished invoice PDFs automatically.
Qatar Equestrian Federation
A generative-AI portal for the Qatar Equestrian Federation — LangChain-powered chatbot automation delivering context-aware, real-time answers to riders, admins, and supervisors.
Technologies we use
Ways to work with us
Start with a pilot, bring in a full AI team, or add AI engineers to your own.
AI Pilot
A fixed-scope pilot around one workflow and one success metric — the fastest way to prove AI works for you.
- Fixed scope and price
- One workflow, one metric
- Production-ready, not a throwaway demo
Best for: Teams proving the case for AI
Talk to us about thisDedicated AI Team
A cross-functional squad of AI engineers, full-stack developers, and a delivery lead working as an extension of your team.
- AI + full-stack skills in one team
- Weekly releases and demos
- Scales up or down with your roadmap
Best for: Companies building AI products
Talk to us about thisAI-Enabled Engineers
Senior AI and LLM engineers embedded in your existing team to add capability fast — with knowledge transfer built in.
- Engineers who have shipped AI
- Works in your tools and process
- Monthly, flexible engagement
Best for: Teams with a roadmap but no AI engineers
Talk to us about thisChatbots & Voice AI FAQs
Ready to find your first AI win?
A 30-minute call with an AI engineer — a straight answer on what to build, no sales pitch.
Other AI services
AI Consulting & Strategy
Find the AI use cases worth building — and a roadmap to ship them.
AI Agent Development
Custom AI agents that research, decide, and act across your tools.
Generative AI & LLM Apps
Production LLM features grounded in your own data.
Intelligent Process Automation
Automate documents, approvals, data entry, and follow-ups.
Machine Learning & Computer Vision
Custom models for prediction, detection, and classification.